Mihran Kalaydjian

Hotel Management

Service Page

20 Years of Hotel Management Excellence

Hotel management has been at the core of MK HM Group since day one. Success in the hospitality business may be measured by financial performance, but it is always grounded in customer service. Our primary customers are the investors and property owners who put their faith in our ability to meet and exceed their financial expectations. While we have perfected tried and true strategies over our decades of experience, each property has unique strengths and opportunities, so we are diligent with strategic planning and metric-based asset management to ensure the right formula for success for each asset.

We provide a full range of hotel management services for all hotel types ranging from large full-service hotels to our extended stay hotels to our boutique hotels.

MK HM Group assumes management responsibility and control as the agent of the owner, with specified comprehensive duties, such as: complete direction and supervision of all staff; contract negotiation; preparing accurate and timely financial reports; establishing ongoing training programs; preparing tax filings and government reporting; and recruiting, hiring, as well as training of all on-site staff.


Few areas are as important to planning and decision making as efficient accounting systems. Up-to-date information on occupancy; room rates; food and beverage costs; and revenue, are frequently analyzed to allow management to more efficiently guide the operations of a property.

Our expertise in financial planning for the owner is reflected in our commitment to develop accurate operating forecasts, cash flow projections, capital expenditure plans and recommendations enabling each owner to make timely and well-informed investment decisions.

MK HM Group submits a monthly, detailed profit and loss statement showing the results of operations for the preceding calendar month, the operating year to date and a comparison with the same month of the preceding year. All such profit and loss statements are prepared in accordance with the Uniform System of Hotel Accounts.


MK HM Group handles all aspects of operating a successful and efficient hotel. This includes recruiting, hiring and training all on-site staff; designing and installing all operating, control and reporting systems; preparing pre-opening and first-year operating budgets, as well as cash flow projections; and creating comprehensive sales action, pre-opening marketing and advertising plans.

For a new hotel opening its doors, operational planning starts early. Staffing needs are evaluated; efficient operating procedures are developed; food and beverage service is planned; costs and revenues are projected and analyzed; and on-site management is selected. When the property is in final stages of construction, operational testing begins.

And, by the time the hotel opens its doors, it can begin to operate efficiently and profitably.

Sales & Revenue Management

Our commitment to excellence is supported by comprehensive training programs, based on our belief that every hotel employee must be sales oriented. Sales goals are uniquely established for each sales associate. From the moment of hiring and ongoing, we provide strategic training to our sales teams that incorporate our company’s sales and marketing philosophies on building business. We believe in the “back-to-basics” of calling on our customers, personally, so we may capture and retain their business.

Our sales team works hand-in-hand with our revenue management teams to maximize hotel revenue through the implementation and optimization of sophisticated pricing and sales strategies across channels. Services include:

  • Market Analysis
  • Annual Sales and Revenue Management Business Plans
  • Sophisticated Pricing, Segmentation, and Sales Analytics and Reporting
  • New Business Sourcing, Including Completion of RFPs
  • CRM Management
  • Systems Implementation
  • SEO
  • Marketing & eCommerce


We provide consulting services on new hotel developments, renovations, acquisitions and existing properties. To assure a positive return on investment, MK HM Group’s consulting services are customized to the client’s needs. Our team of hospitality, construction and financial professionals can assist you and your company in numerous ways, and is even willing to adopt a short-term agreement to give your hotel the edge needed to succeed in today’s competitive marketplace. Here are a few examples of some of the consulting services that we can offer you:

  • Feasibility Study and Financial Analysis
  • Contract Negotiation
  • Comprehensive Sales & Marketing Plans
  • Business Plan of Operation Food & Beverage, Profit Margins and Food Cost Analysis
  • Development Assistance for New Properties
  • Labor Systems and Controllable Costs Structures
  • Evaluation and Recommendation of all Hardware Systems such as PBX; PMS Operational Plans; and Budgeting and Forecasting Procedures
  • Market Assessment and Sales Plans and Actions
  • Assistance with the FF & E Package Preparation

Food & Beverage

All of our food and beverage consultants offer services to the hospitality industry and have the experience and knowledge to offer practical, innovative and actionable solutions to restaurant, bar, hotel, conference center, casino and country club owners and managers.

Our consultants are also fully capable of stepping into management or oversight roles to implement solutions and make necessary adjustments to improve operations and profitability for your F&B business. We can assist in aligning your needs with a specific consultant or team of consultants.

We have a dedicated team of culinary leadership focused on the success of our restaurants. Our commitment to excellence extends beyond the day-to-day operations. Our team is able to provide services at every phase of development, management and ownership to drive F&B margins.

  • Concept & Creative
  • Menu Development
  • Accounting
  • Marketing
  • New Build
  • Purchasing
  • Labor Management
  • Expense Control Expertise

Information Technology

MK HM Group prides itself in using cutting-edge technology that is available to the industry to assist in, not only providing superior guest services, but in helping to provide efficient and streamlined methods of helping to manage our hotels. We evaluate the best integrated phone, property management, energy management and centralized accounting systems.